Customer Service

Throughout the 1900s our founder, G.W. Catanach, maintained service as the biggest part of our business and today, it is still just as important. Five generations of trust and wisdom support the Catanach’s offer. We always strive to deliver services that go above and beyond our competitors including repairs, valuations and remodeling.

In recent years, Catanach’s has developed into a uniquely bespoke business, creating and fulfilling all our customers’ visions. Our wealth of experience means we can deliver a truly customised service including crafting entirely new pieces from old stones or metals.

Our highly skilled staff are on hand to offer expert advice on all aspects of diamond characteristics, ensuring you always make an informed decision when choosing your stone. For added piece of mind, Catanach’s offer independent certification on many of their diamonds.

Choosing the right engagement ring is a decision filled with joy and excitement, but it can also be a very difficult one. It is the most prized piece of jewellery in one’s collection and represents an unforgettable and highly personal moment in both your lives. Catanach’s understands all of this, and you can rest assured our professional staff, with over 140 years’ worth of experience in sourcing only the world’s finest stones, will give you every confidence in this momentous occasion.